The List: Software, Services and Skills
Software, skills and services that I have used or employ. Grouped under the following headings:
Product/Project Management
Productivity
Case and Contact Management
Ecommerce
Skills
Included also is an active usage chart to demonstrate where I’ve been using the service or skill and where I’ve needed to adapt to another.
Product/Project Management
Product/Project Management
Figma
How have I used it?
Prototyping and mockups. I focus more on mockups, but have been known to prototype
First used?
2019
Proficiency
06
/10
Last used?
2023
Product/Project Management
Miro
How have I used it?
Prototyping, mockups and project management. I use it for creating and sharing mockups at Yoox-Net-a-Porter
First used?
2022
Proficiency
06
/10
Last used?
2023
Product/Project Management
Jira
How have I used it?
Roadmap building and backlog management. Also used for reporting and budgeting. Used for Software rather than Service. Essential for Agile ceremonies.
First used?
2018
Proficiency
08
/10
Last used?
2023
Product/Project Management
Confluence
How have I used it?
Since Amazon, I’ve been an advocate having a strong centralised wiki and knowledge centre. I’ve started an org from scratch and owned spaces.
First used?
2019
Proficiency
08
/10
Last used?
2023
Product/Project Management
Notion
How have I used it?
We were using Notion when I joined Clippings in 2018. It worked so well. I was advised we were using it as it was simply affordable and started looking for other wiki and project platforms. Nothing came close. We quickly migrated back.
First used?
2018
Proficiency
07
/10
Last used?
2021
Product/Project Management
Asana
How have I used it?
Kanban for design and feature priorities and collaboration while at Clippings. Tried using for case management but didn’t fit the team at the time. Haven’t touched Asana for 3 years.
First used?
2019
Proficiency
07
/10
Last used?
2021
Product/Project Management
Trello
How have I used it?
Regardless of what tooling is provided by the company in which I work, I use Trello for organising my day and my week. I use automation to ensure I see what I need when I need to.
First used?
2019
Proficiency
08
/10
Last used?
2023
Active usage
Productivity
Productivity
Microsoft Office
How have I used it?
Part of my everyday worklife for… well since forever. At Amazon Excel was used as part of processes and used for CSV uploads. As such, I used it a great deal with Visual Basic for automating reporting and removing manual steps for out Specialists. I think I recall using mail merge at school.
First used?
2002
Last used?
2023
Proficiency
09
/10
Productivity
Google Docs
How have I used it?
When you switch to a startup, Google is very comparable to Microsoft Office and there’s very little difference. Didn’t touch Google Script but used a few macros. Still use this for external clients.
First used?
2018
Proficiency
08
/10
Last used?
2023
Productivity
Apple iWork
How have I used it?
Do people use Pages, Numbers and Keynote outside of their iPad? Why, yes! Especially in startups as they come as part of their shiny new Apple macs. I used to be a software trainer at Apple and was Pro Certified on iWork.
First used?
2013
Proficiency
09
/10
Last used?
2021
Active usage
Case Managment
Case Management
Wrike
How have I used it?
Used as an alternative to Jira so service team management. Was able to run sprints very effectively using forms for ingestion, grooming backlogs and creating service focused roadmaps.
First used?
2019
Proficiency
08
/10
Last used?
2021
Case Management
Monday.com
How have I used it?
Used for collaborating and prioritising between non-tech and non-product teams. Improved communication between Brand Managers and Creatives. Automating and reporting worked well for us.
First used?
2021
Proficiency
07
/10
Last used?
2021
Case Management
Salesforce
How have I used it?
Barely touched it’s potential. Used to keep vendor contact details and priorities up to date. Integrated Client data into our database so we could create client and vendor cross-engagement reporting.
First used?
2019
Proficiency
05
/10
Last used?
2021
Case Management
eDesk
How have I used it?
Connected to Seller Central and various other ecommerce platforms to centralise both contact management for customer service, but also used automation for prioritisation as well as creating an internal and external knowledgebase for offshore support assistants.
First used?
2021
Proficiency
07
/10
Last used?
2021
Active usage
Ecommerce
Ecommerce
Shopify
How have I used it?
Was introduced to Shopify while at Olsam. We’d buy ecommerce brands and try to grown them into new markets. Most brands had a basic Shopify website, so i worked with Creatives to improve the content, and to integrate into Amazon Seller Services so they could sell through their Shopify site while being fulfilled through Amazon.
First used?
2021
Proficiency
08
Last used?
2022
/10
Ecommerce
Amazon Seller Central
How have I used it?
Worked with Seller central and it’s Retail Counterpart “Vendor Central” while at Amazon and also as a user while at Olsam. All the essential: catalogue management, inventory, reporting, integrating 3P services and the awkward process of buying and transferring account ownership.
First used?
2014
Proficiency
09
Last used?
2021
/10
Ecommerce
Mailchimp
How have I used it?
Initially used at Clippings for understanding engagement with users and features and demand. While at Olsam we purchased multiple brands who used Mailchimp, so utilised it for a combination of launch campaigns, customer analysis and as a means of tracking warranties.
First used?
2019
Proficiency
07
Last used?
2021
/10
Active usage
Skills
Skills
Agile Methodologies
How have I used it?
Agile ways of working have been instilled in me since my introduction to Kanban baord and asking developers for help! I’ve acted as a de fact Agile coach and have restructured teams to allow for continuous delivery.
First used?
2017
Proficiency
08
Last used?
2023
/10
Skills
SQL/MySQL
How have I used it?
Loading, editing and pulling data from tables. I focussed on pulling data for reports at Amazon, but also loading and building tables while at Clippings.
First used?
2009
Proficiency
07
Last used?
2022
/10
Skills
PHP
How have I used it?
I first used PHP in conjunction with MySQL for building DIY blogs when I didn’t want to use Tumblr. I know what it does, I read it, but I’m not likely to write it without help! Fun fact, “PHP” is a recursive acronym!
First used?
2009
Proficiency
05
Last used?
2021
/10
Skills
HTML/CSS/JS
How have I used it?
I first started using HTML and CSS when I was playing in bands and we needed a website! I used these with the now defunct Pre- Adobe, Macromedia app Dreamweaver. Since those days, I rarely need HTML outside of SEO checks for website headers and CSS for switching up colour and font schemes. I would likely need a refresher for anything more.
First used?
2014
Proficiency
06
Last used?
2022
/10
